At Koora Living, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return policy to ensure a smooth and worry-free experience.

30-Day Return Window

You can return your item(s) within 30 days of receiving your order, as long as:

  • The item is unused, undamaged, and in its original packaging

  • All accessories, manuals, and components are included

  • The item is in resellable condition

Change of Mind Returns

If you’ve changed your mind or no longer need the product:

  • You are eligible for a full refund of the product price

  • Return shipping costs will be the responsibility of the customer

  • We recommend using a trackable shipping service for your return

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product:

  • We’ll cover all return shipping costs

  • You’ll receive a full refund or replacement once we verify the issue

Please contact us at info@kooraliving.com within 7 days of receiving your item, along with photos and order details.

Refund Process

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to your original method of payment

  • You will receive a confirmation email once the refund has been initiated

Non-Returnable Items

  • Items that have been used, damaged due to misuse, or returned outside the 30-day window may not be accepted

  • Clearance or final sale items (if applicable) may be non-returnable

Need Help?
If you have any questions or need to initiate a return, reach out to us at:
📧 info@kooraliving.com